Shipping


PLEASE NOTE: Due to Covid-19, shipping times can not be guaranteed.

Please allow extra time for shipping, particularlyto regions currently impacted by Government Lockdowns.

 

Free standard shipping is available to all customers!*

 

*But please note, due to unreliable postal services we currently are not shipping to South Africa, Syria, Yemen, Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, or Portugal. 

 

All shipping addresses are to be written in English. If the incorrect address is provided and your order has been shipped, customers will incur a re shipping fee. 

 

Once you receive a confirmation email that your order has been shipped, please allow the following number of days from dispatch date for your order to arrive:

 

Australia 1-3 business days 

New Zealand | 4-6 business days

North America, Western Europe, Asia and the Pacific | 6-13 business days

Rest of the world | 10-15 business days


If you have any questions regarding your order, please contact hello@btyslp.com.

Can I track my order?

Yes, all orders come with a tracking number, which you will receive in an email once your order has been dispatched.

Will I have to pay taxes and duties?

Once your order reaches its final destination, your order may be subject to import duties and taxes, which is paid by the customer. Please contact your local customs office if you would like further information.

What if my item arrives damaged or is lost in transit? 

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. 

Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: hello@btyslp.com. 

Please note, we can not be held responsible for stolen packages or any address and order errors made by the customer.

**Please allow extra time for delivery during busy periods (i.e. Sales, Christmas, etc).