Refund Policy

Our Refund Policy applies to all purchases made online at http://www.btyslp.com

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

Change of mind

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of purchase.

Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to hello@btyslp.com

  1. BTY SLP, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Consumer guarantees

    1. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
    2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
    3. BTY SLP will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. A photo must be provided to the BTY SLP team supporting the claim.

Return tender

    1. Refunds will be given using your original payment method
    2. If the order was returned due to an incorrect address or the package was unclaimed, BTY SLP has the right to charge for the product to be re-shipped.

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

Privacy when making a return

    1. BTY SLP is committed to protecting your privacy.
    2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of BTY SLP research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Sales

  1. If products are on sale they will not be refunded.

If you would like to submit a return or refund request, please contact  hello@btyslp.com with the following information. 

  • Full Name
  • Order Number 
  • Email Address
  • Explanation of the defect 
  • High quality photo or video showing the defects. If images are not provided we will not be able to complete you request. 
Office hours are from Monday to Friday, 9.00am to 5.00pm AEST