FAQ

Why should I use a silk pillowcase?

Sleeping on silk has a number of amazing benefits! In the short and long-term use of a bty.slp Peace Silk Pillowcase, you will see:

  • Anti-aging - Decreased lines and wrinkles
  • Increased hair protection - think reduced breakage, less frizz and longer-lasting blow-outs! 
  • Temperature regulating - whether you are a hot sleeper, are perimenopausal, menopausal, or are undergoing medical treatment that makes you sweat; silk’s natural qualities allow your temperature to be regulated.
  • Cruelty-Free practices becoming the norm! By choosing a cruelty-free product you are demanding that the broader industries change their ways and consider kinder manufacturing processes. 
  • A sound sleep! The natural white bty.slp Peace Silk Pillowcase is free from toxic dyes and chemicals.


What is the bty.slp pillowcase made of?

The bty.slp Peace Silk Pillowcase is made from 100% 22 momme Peace Silk. 

The manufacturing process for Peace Silk allows the silk worm to hatch when it is fully developed and fly away once it has turned into a moth. The cocoon is then collected and turned into silk fabric. 

Our Peace Silk Pillowcases are designed in Melbourne, Australia and are manufactured in China. 


What are the dimensions of the bty.slp pillowcase?

Dimensions: Queen Size Pillowcase (20x30”)


What is the difference between the bty.slp pillowcase and other silk pillowcases?

The bty.slp Peace Silk Pillowcase is made from 100% 22 momme Peace Silk. 

Unfortunately in standard silk manufacturing processes; silk worms are killed once they have to spun their cocoon, in order to speed up the manufacturing process. This means - silk isn’t cruelty-free :(

Unless a silk product is specified as “Peace Silk”, the silk worms have been killed in the manufacturing process.

The manufacturing process for Peace Silk allows the silk worm to hatch when it is fully developed and fly away once it has turned into a moth. The cocoon is then collected and turned into silk fabric. 

How do I take care of my pillowcase? 

Silk is a delicate fibre and should be treated as well as you treat your face! 

Please only hand-wash or machine wash on a delicate cycle using a gentle detergent

For the best results and a prolonged life of your pillowcase, never tumble dry, but only line-dry in the shade.


What do I do if I haven't received my confirmation email?

Please check the junk or spam folders of your email. If it’s still nowhere to be seen, please email us at: hello@btyslp.com

How much is shipping? 

Shipping is absolutely free worldwide for the purchase of 5 pillowcases or less. Take a look at our shipping page for more details and information on shipping. 

How long does shipping take and where do you ship to?

All orders are dispatched within 2 business days. Take a look at our shipping page for more details and information on shipping. 

What methods of payment do you accept?

We accept credit cards and PayPal. We also accept Afterpay payments for Australian customers.

How can I cancel or change/edit my order?

Please note that once orders have been placed, we are unable to make any changes. Please contact the courier to update this. If your package is sent back to our warehouse, you will incur a re shipping fee.

Where do I type in my promo code?

Once you get to checkout, there will be a promo code field for you to input your special code.

I've received a faulty item. What do I do? 

On the off chance that you receive a faulty item, please contact: hello@btyslp.com and send a photo of the faulty item.

What if my item arrives damaged or is lost in transit? 

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. 

Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: hello@btyslp.com. 

Please note, we are not responsible for stolen packages or any address and order errors made by the customer.